This special virtual event will bring you key findings from our second-annual research into CX leadership as well as insights from leading Australian marketing and customer chiefs
CMO is delighted to confirm we’re holding our first-ever special virtual event exploring key findings from our State of CX Leadership survey 2022.
Now in its second year, the State of CX Leadership research program gauges the state of customer experience leadership and ownership across A/NZ organisations today, both in terms of functional role and structure, as well as position, influence and priorities. We explore who is actually in charge of CX, what functions are driving CX delivery, metrics and measures underpinning efforts and demonstrating success, investments supporting CX ambitions including technology and data, skills development, cross-functional collaboration and more.
In our special partner webinar, The Customer Imperative, sponsored by Optimizely, we’re going to dive into key highlights of our research as we endeavour to find out just how A/NZ customer and marketing chiefs faring as CX becomes the must-win exercise for businesses today.
During this webinar, we’ll:
Joining CMO publisher and editor, Nadia Cameron, for this special discussion are a number of speakers, including Optimizely A/NZ VP, Simon McDonald, and Australian Ethical Investment chief customer officer, Maria Loyez.
So do yourself a favour and register now first-ever dedicated State of CX Leadership virtual event!
Date: Wednesday 23 November 2022
Time: 11am AEDT
Location: Direct to your PC or device
All the details of the webinar, including registration, can be found at: https://www.idgevents.com/Akq2a?RefId=stateofthecxleadership
You can also follow CMO on Twitter: @CMOAustralia, take part in the CMO conversation on LinkedIn: CMO ANZ, follow our regular updates via CMO Australia's Linkedin company page
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