Leadership News, Features, and Interviews

Leadership

Why design and human-centred design thinking is so important to IBM

Design thinking began in the realm of design, academia and startups. But it’s increasingly gaining favour in the corporate world as a tool and methodology for designing business processes, products and services, problem identification and problem solving and ensuring a more human and customer-centric approach.

Leadership

How Dell EMC's marketing chief is getting the martech stack to work

The US$67 billion takeover in 2016 by Austin-based technology maker, Dell, of its Boston-based rival, EMC¸ represented the largest merger in the technology industry. In the months that followed, the two companies worked to bring disparate products and cultures together, relaunching as Dell EMC. Much of that integration work has now been done.

Leadership

4 brand transformation lessons from Foxtel’s new rebrand

Foxtel’s new rebrand forms part of the pay TV company's move from looking ‘aggressive and shouty’ to celebrating a more approachable and digitally enabled platform ‘for everyone’.But what does it take to get a successful rebrand off the ground? We talk to Foxtel’s MD of customer and retail, Mark Buckman, to find out.

Leadership

Target CEO: We want brand love with mass reach

Target is resetting its marketing strategy to actively seek “brave love with mass reach” and it’s going to use customer insights and digital to achieve it, CEO, Guy Rosso says.

Leadership

Former Telstra marketer lands at Deloitte

Just a week after announcing Network Ten’s chief brand leader Matt McGrath as its new CMO, Deloitte has confirmed former Telstra marketing director, Andy Bateman, as the new lead partner for innovation.

Leadership

How Lego built its culture of innovation, brick by brick

​Give a group of children a pile of plastic bricks and they will instinctively start building. With some experimentation, they might soon produce something recognisable. With so many organisations now striving to build a culture of innovation, could the same process work for a group of adults?

Leadership

CMO Interview: How Credit Simple is disrupting the fintech marketing landscape

The credit industry is fiercely competitive, and major banks have strong and deeply established roots offering credit scores and advice. But New Zealand fintech startup, Credit Simple, is fast making inroads across the Tasman as well as in Australia thanks to its ability to engage customers in a more agile way.

Leadership

CMO Interview: A look into Sydney Opera House's unprecedented digital transformation

The Opera House is one of Australia’s premiere iconic landmarks, but for far too long, it had legacy marketing systems that were not meeting the demands of its growing global fan base, until now. he Opera House recently canned its old web platform and a host of marketing tools in favour of collaborating with Adobe on its biggest digital transformation projects to date.

Customer Experience Management

How Suncorp’s digital service arm seamlessly manages customer enquiries

Bingle, created by Suncorp to meet the customer service demands for an online-only digital brand, has transformed into a largely self-service business after implementing a new customer service management technology aimed at achieving ‘zero cries for help’.

Leadership

Does your brand look like garbage to your customers?

Big brands spend millions on branding, packaging and marketing their wares. Yet when empty plastic bottles and bags end up scattered along beaches and parks, all that brand equity looks like nothing more than garbage.

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CMO's top 10 martech stories for the week - 9 June

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Great e-commerce article!

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CMO’s State of CX Leadership 2022 report finds the CX striving to align to business outcomes

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The Lottery Office CEO details journey into next-gen cross-channel campaign orchestration

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Blog Posts

Marketing prowess versus the enigma of the metaverse

Flash back to the classic film, Willy Wonka and the Chocolate Factory. Television-obsessed Mike insists on becoming the first person to be ‘sent by Wonkavision’, dematerialising on one end, pixel by pixel, and materialising in another space. His cinematic dreams are realised thanks to rash decisions as he is shrunken down to fit the digital universe, followed by a trip to the taffy puller to return to normal size.

Liz Miller

VP, Constellation Research

Why Excellent Leadership Begins with Vertical Growth

Why is it there is no shortage of leadership development materials, yet outstanding leadership is so rare? Despite having access to so many leadership principles, tools, systems and processes, why is it so hard to develop and improve as a leader?

Michael Bunting

Author, leadership expert

More than money talks in sports sponsorship

As a nation united by sport, brands are beginning to learn money alone won’t talk without aligned values and action. If recent events with major leagues and their players have shown us anything, it’s the next generation of athletes are standing by what they believe in – and they won’t let their values be superseded by money.

Simone Waugh

Managing Director, Publicis Queensland

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